Frequently Asked Questions
I : I Virtual Premiere
How do I access the performance?
To access this performance experience, please locate the access link in your confirmation email with the Subject: “Ticket and Access Code for Attack Theatre's I : I Premiere.” You will need your access code also included in this email. If you cannot locate this email, please request your access code with the email address used to reserve your tickets at this link: Resend Confirmation of I : I Tickets.
What is the virtual lobby?
The virtual lobby is the landing page where you will select the date and time of your tickets and launch the performance experience. The virtual lobby also includes additional content like Directors Seats’ perks, Program Notes, Virtual Performance Tutorials, and more.
On what Platform will the experience take place?
All virtual premiere events will take place via Zoom. For the best quality experience we recommend using a computer (desktop or laptop), but mobile devices and tablets will also work. Please ensure you have the latest version of Zoom installed on your device. This application is free to download and install at http://zoom.us.
Can I stream this performance experience to another device in my home?
The short answer is yes. While Zoom does not include a native integration for streaming to devices with Chromecast, AppleTV, or similar device, it is possible to do so. Please note that when streaming Zoom to another device there may be some lag in audio or video quality. If you are interested in casting this experience to another device, please consult the following pages for help on how to do so:
Additional Recommendations for Viewing Experience
This virtual event is best viewed in full screen with the Speaker View option enabled. The virtual tour of our new studio will take place within breakout rooms, where we may ask that you “Pin” the Attack Theatre speaker by selecting this option from the menu in the upper right-hand corner of that individual’s Zoom window.
How long is the virtual premiere experience?
The entire premiere experience will be around one hour and include: 1o minute welcome and lobby talk, 20 minute interactive tour of Attack Theatre’s new studio, 15 minute screening of the film, and 15 minute Q&A with the artists.
What is the refund policy for this performance?
In the unlikely event that we need to cancel the virtual premiere experience this weekend, ticket holders will be notified of a new date for the postponed premiere. If a ticket holder cannot attend that date a portion of the original ticket will be retained as a credit for on-demand viewing and the remainder will be refunded to the individual.
If a ticket holder needs to cancel/requests a refund: Due to limited capacity for this weekend's online film event, we request that you cancel at least 24 hours before your scheduled event. This gives us the opportunity to fill your spot. You may cancel by phone (412-281-3305) or by email. If you have to cancel, we can offer you a partial credit to watch the film on-demand, or can issue a full refund.